Scheduler Representative II-- Day Shift-Little Falls, MN

Job Summary

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, explains hospital procedure guidelines and policies, and coordinates with clinical departments on schedule modifications.

• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process; enter data in the scheduling system or related applications.
• Provide customers with preparation instructions and other appointment information; largely responsible for scheduling complex procedures.
• Follow guidelines for special requests, stat, and schedule modification procedures and coordinate communications with clinical areas to accommodate customer requests.
• Answer telephone calls according to designated scripting for the scheduling process, maintaining positive customer service at all times and referring unresolved issues to the appropriate supervisor.
• Notify customers of physician orders, pre‑authorization, and other financial clearance requirements.
• Perform functions of other PASU functions or registration as requested.

• Minimum typing skills of 35 words per minute.
• Demonstrated working knowledge of software, system, and equipment.
• Knowledge of hospital functions and relationships (preferred).
• Advanced customer service skills and experience.
• Ability to work in a call‑center environment.
• Ability to receive and express detailed information orally and in writing.
• Completed course in medical terminology (required).
• Advanced understanding of surgery procedure scheduling (preferred).
• High achievement in productivity.
• Builds and maintains collaborative relationships with internal and external clients, enhancing communication and productivity.
• Identifies opportunities to improve patient relations and shorten scheduling timelines.
• High‑level problem‑solving and analytical skills, technical accuracy, excellent communication, and strong ethical standards.

• High School Diploma or equivalent.
• 2–5 years of administrative experience in a medical facility, health insurance, or related area.
• 3+ years in patient access/scheduling (preferred).
• Some college coursework (preferred).

• Must be able to sit at a computer terminal for extended periods.
• Occasionally lift or carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.

• Hospital administration setting.
• May work in patient care locations with exposure to life‑threatening conditions.

• Must be available to work hours and days as needed based on departmental/system demands.
• Resolve physician office and patient issues; may experience extreme patient volumes and uncooperative patients.

• Pay: $17.20 – $25.70 per hour.
• Shift differentials of $1.00–$2.50 per hour may be available depending on the shift worked.
• Conifer observed holidays receive time and a half.

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance Program and Employee discount program.
• Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.

Conifer requires candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment, including but not limited to COVID‑19 vaccination, influenza vaccination, and any future required vaccines and screenings.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.