Order/Customer Service Representative
Job in
Little Ferry, Bergen County, New Jersey, 07643, USA
Listed on 2026-07-01
Listing for:
Aston Carter
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
Description
+ Answer all incoming phone calls in an expeditious manner
+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls
+ Provide a pleasant and friendly atmosphere for customers to conduct business
+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
+ Coordinate interdepartmental correspondence relating to timely delivery of spares
+ Record customer request for quote, convert to sales order when required
+ Research IPCs to problem solve in AOG situations
+ Responsible for follow-up to customers on shipping information
+ Manage client base with Siebel updating customer transactions/issues into the Siebel database
+ Report processing as required
+ Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
+ Perform off-hour telephone coverage as needed
+ Administrative work as assigned by management team
+ Other duties assigned by management to meet business objectives
Additional
Skills & Qualifications
+ High school degree or GED
+ Minimum one (1) year Customer Service experience in a fast paced environment
+ Familiar with Automated Order Entry Systems
+ Familiar with Microsoft Office
+ Ability to communicate effectively with internal and external customers in a professional manner
+ Excellent written and verbal communication skills
+ Excellent listening skills
+ Exceptional organizational and follow up skills
+ Ability to work effectively as part of a team
+ Required to work rotating shifts
Job Type & Location
This is a Permanent position based out of Little Ferry, NJ.
Pay and Benefits
The pay range for this position is $50000.00 - $55000.00/yr.
Bi-Weekly Compensation 401k - 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits - Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factor Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions
Workplace Type
This is a fully onsite position in Little Ferry,NJ.
Final date to receive applications
This position is anticipated to close on Jul 10, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter) for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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