Order Management Specialist

GF Industry and Infrastructure Flow Solutions, a division of GF, is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring. If you're passionate about technology, sustainability, and global collaboration — you’ll feel right at home with us.

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify Order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and elevate order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• All other duties as assigned.

• High school diploma or equivalent required; associate’s degree preferred.
• 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
• Knowledge of ERP system (SAP).
• Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.
• SCM/back-office experience preferably in technical industry, preferred.
• Ability to work collaboratively in a team-oriented environment.

• Strong attention to detail and ability to multitask.
• Effective communication skills – oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate and knowledge of all Microsoft Office applications.
• Proficient skills in Microsoft Excel preferred.
• High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
• Taking initiatives to improve effectiveness and efficiency in back-office processes.

• The position is office based, Monday through Friday.
• Ability to lift up to 25 pounds occasionally.

Janet Gonzalez
Human Resources Director
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Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.