Workforce Development Coordinator

the program & outreach manager supports arkansas manufacturing solutions (ams) by coordinating outreach, engagement, and internal program operations that increase awareness, participation, and effectiveness of ams services statewide. This role blends outreach leadership with program coordination and administrative support, serving as a force multiplier for the ams team.

the position leads outreach planning, supports brand consistency, coordinates events and engagement activities, and maintains key program processes and documentation. The role also functions as a backup to the operations manager, helping absorb administrative and coordination responsibilities to ensure smooth, compliant, and efficient program execution.

this position is governed by applicable state and federal laws and agency policy.

this position requires on-site employment with no remote or hybrid options available.

education and professional work experience

minimum qualifications

bachelor’s degree in business administration, public administration, workforce development, community development, or a related field. Minimum of 4 years of relevant experience is required. Hands‑on experience with program coordination or project management in workforce development or community service environments. Prior experience working with government agencies or non‑profit organizations in a workforce or economic development capacity may be required.

preferred qualification

• bachelor’s degree in business administration, communications, public administration, marketing, nonprofit management, or a related field.
• strong organizational and coordination skills with the ability to manage multiple priorities effectively.
• ability to enable and guide others without formal authority.
• solid written and verbal communication skills.
• working knowledge of outreach, engagement, and basic marketing principles.
• comfort using crm, website, email, and social media platforms as an end user.
• ability to translate program and technical information into clear, audience‑appropriate messaging.

preferred qualification cont.

• attention to detail in documentation, reporting, and compliance‑related activities.
• ability to collaborate across internal teams, partners, and vendors.
• adaptability and sound judgment in a dynamic, public‑sector environment.
• familiarity with economic development, manufacturing, workforce, or public‑sector programs is preferred but not required.

knowledge, skills, and abilities

• ability to manage multiple projects simultaneously, set clear milestones, and deliver programs on time and within budget.
• exceptional ability to communicate complex ideas clearly and engage a variety of assorted personnel—from employers to community members.
• proficient in analyzing labor market trends and using data to influence program design and continuous improvement.
• capable of addressing challenges as they arise and adapting to the ever‑changing employment landscape with innovative solutions.
• detail‑oriented with strong organizational skills that support detailed program documentation, reporting, and compliance adherence.

job responsibilities and expected results

outreach and engagement

• lead the planning and coordination of ams outreach and engagement activities to increase manufacturer awareness and participation.
• support the development and execution of ams' s outreach and engagement strategy in alignment with organizational priorities.
• coordinate promotion of programs, workshops, and events.
• guide and support ams staff in effective use of linkedin and other outreach channels, including best practices and consistency.
• schedule and conduct outreach visits with economic developers, partners, and prospective clients.
• ensure ams website content remains accurate, current, and aligned with approved messaging.
• support consistent branding and messaging in coordination with the arkansas department of commerce marketing team and federal mep requirements.

program coordination and operations support

• provide program coordination and administrative support to ams leadership and consulting staff.
• serve as a backup to the operations manager by assisting with administrative, scheduling, documentation, and coordination…