Associate Director, CRM Solutions

Position Summary Information

Classification

Title:

Technology Support Technician

Working Title:

Associate Director, CRM Solutions

Location:

Boone, North Carolina

Job Category: 3

Position Number: 097521

Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department:
Enrollment Mgt - VC for Enrollment Management - 240000

This position works with the Director and Slate Team on the maintenance, innovation, development and improvement of Technolutions Slate CRM processes and workflows used in all facets of Enrollment Management, specifically undergraduate and graduate admissions (recruitment, operations, communications, and customer service).

Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.

Special

Note:

This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

Degrees must be received from appropriately accredited institutions.

Essential Job Functions

The Associate Director for CRM Solutions works with the Director and Slate Team on the maintenance, innovation, development and improvement of Technolutions Slate CRM processes and workflows used in all facets of Enrollment Management, specifically undergraduate and graduate admissions (recruitment, operations, communications, and customer service) at Appalachian State University.

Responsibilities include but are not limited to the following:

• Utilize the CRM solution and provide collaborative leadership to achieve enrollment goals and meet strategic goals for the Main and Hickory campus.
• Maintain, develop and improve CRM processes and workflows specific to the recruitment, application processing, communication, and customer service related to the recruitment and enrollment of first-year and transfer students.

• Ability to apply and interpret various policies and procedures.
• Ability to develop initiatives to meet program/project needs and objectives.
• Problem-solving skills.
• Ability to maintain databases, schedules, and reports.
• Ability to ensure accuracy of data.
• Ability to guide and collaborate with various constituents.
• Strong communication skills.

• Experience using a CRM solution (Technolutions Slate, Sales Force, etc).
• Experience in a higher education setting.

Professional Knowledge: Knowledge of program policies, procedures, technology, best practices and their theoretical bases. Ability to apply and interpret a variety of interrelated policies, procedures and programs for clients and address clients’ non-routine issues. Knowledge of new theories, trends, laws or precedents demonstrated by recommending and implementing improvements or necessary changes to policies, procedures and/or program(s).

Information Analysis/Decision Making: Ability to analyze business operations and/or financial statements for overall program administration. Ability to develop initiatives to meet program/project needs and objectives. Ability to assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Ability to resolves problems or compliance issues, based on delegated authority.

Permanent Full-Time

Staff/Non-Faculty

Staff/Non-Faculty

Ap…