Creative Services Hub Manager

Overview

Creative Services Hub Manager –

Location:

Fayetteville or Little Rock | Hybrid. Type:
Full-time, Exempt. Designation:
Safety-Sensitive.

WEHCO Media, Inc. is seeking a Creative Services Hub Manager to oversee the daily operations, resourcing, and workflow of our creative hub - ensuring that campaigns, deliverables, and brand assets are executed on time, on budget, and at the highest standard. This role acts as the operational backbone of the creative division, working cross-functionally with account leads, project managers, strategists, and production teams to traffic assignments, forecast capacity, and troubleshoot blockers.

The Creative Services Hub Manager ensures that creative talent is deployed effectively, that timelines are met, and that internal creative processes scale efficiently with client needs. This role requires strong organizational skills, a calm and solutions-focused demeanor, and a passion for operational excellence in a creative environment.

• Manage the resourcing and allocation of creative talent across multiple work streams and project types.
• Serve as the central point of contact for creative project intake, timelines, and delivery expectations.
• Develop and maintain trafficking systems to monitor progress, deadlines, and feedback loops.
• Coordinate with Account, Strategy, and Production teams to ensure cross-functional clarity and alignment.
• Troubleshoot operational bottlenecks or scheduling conflicts and propose actionable solutions.
• Monitor creative team bandwidth and escalate capacity challenges or prioritization conflicts.
• Lead weekly resourcing or status meetings to align on assignments and delivery schedules.
• Partner with team members to ensure consistent quality control and creative output.
• Contribute to evolving documentation and playbooks that define how creative work moves through the agency.

• 5-7 years of experience in creative operations, project management, and traffic management.
• Experience managing timelines and talent across design, content, and digital disciplines.
• Excellent organizational, problem-solving, and communication skills.
• Strong understanding of creative process, creative workflows, and marketing production life cycles.
• Experience in resourcing, forecasting, budgeting, or staffing coordination.
• Bachelor's degree in Marketing, Advertising, Communications, or related field preferred.

• Highly organized, proactive, and calm under pressure.
• Process-minded with a bias toward efficiency and clarity.
• Strong communicator and collaborator across departments.
• Solution-oriented with a natural ability to balance structure and flexibility.
• Committed to supporting creative teams with clarity, structure, and momentum.

• Some driving may be required for client meetings and cross-location collaboration.
• Must possess or be able to obtain a valid driver's license.
• Driving records must meet the requirements of the "Personal Vehicles Used for Company Business" policy.
• Must provide own immediate, dependable transportation, mileage reimbursable.
• Must provide the company with current proof of insurance with updates at renewals.

• 401K & profit sharing
• Paid vacation and sick leave
• Paid holiday and floating holiday
• Paid personal day
• Paid parental leave
• Health, dental, and vision insurance
• Life, disability, and accident insurance
• Critical illness and hospital indemnity coverage
• Employee assistance program
• Behavior program

WEHCO Media, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Applicants must pass a drug screening, undergo motor vehicle record checks, and complete a background check. This position is designated as Safety-Sensitive pursuant to Act 593 of the Arkansas Medical Marijuana Amendment.