Community Associate, Customer Service​/HelpDesk

Overview

Community Associate

Address:

400 West Capitol Avenue
Suite 1700
72201 Little Rock, Arkansas

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We ve built the world s largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there s nothing the cleaners have missed.

Customers arrive all throughout the morning. A request for a changed WiFi code, directions to a meeting room, help with a projector, or assistance with a package may come up. You ensure services are properly charged so invoices are accurate.

There are coffee breaks, mail sorting, and handling various customer requests, including follow-ups about packages, before lunch.

Afternoon: you assist with printing and invoices, address comfort issues in meeting rooms (e.g., temperature), and open tickets in our service portal as needed. You continue to support customers and keep things running smoothly.

Early afternoon, you sit down with the Community Manager to discuss next week s networking event, plan and write e-invites, and create posters for noticeboards. You may engage with a prospect interested in joining the IWG community to participate in the networking event.

The day ends with winding down meeting rooms and guiding groups to nearby dining, ensuring the space is tidy before leaving.

We re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

On top of a competitive total compensation package, you ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Documents

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field
• USA Community Associate job description
  4.docx