E-Commerce & Customer Experience Specialist

JOIN OUR TEAM AND COME GROW WITH US!

Max Distributing is growing! We are looking for a detail-oriented, tech-savvy E-Commerce & Customer Experience Specialist to join our team. This role supports our retail and distribution channels by managing online customer interactions, coordinating order accuracy, and working with key platforms such as Amazon, Faire, and other retail partners.

If you enjoy working in a fast-paced environment, solving problems, and being part of a growing company with real opportunity for advancement—this could be the role for you.

Max Distributing is a leading national distributor of high-quality products for convenience stores and retail partners across the United States. We are a fast-growing, team-oriented company focused on delivering exceptional service, strong partnerships, and operational excellence.

• Serve as a point of contact for key retail accounts and partners
• Coordinate order processing, tracking, and fulfillment across platforms such as Amazon and other online channels
• Partner with internal sales and operations teams to provide updates, reporting, and account insights
• Help ensure compliance with platform requirements and support smooth execution with logistics and fulfillment partners

• Monitor and update inventory levels across multiple platforms, including third-party fulfillment channels
• Work closely with warehouse teams to verify stock and resolve discrepancies
• Ensure product listings, SKUs, and availability are accurate and up to date

• Respond to customer inquiries, returns, and concerns across online platforms in a timely and professional manner
• Process refunds and exchanges in alignment with company policies
• Track customer interactions and identify trends or recurring issues
• Recommend improvements to enhance the overall customer experience

• Accurately enter and process orders within internal systems
• Reconcile order details between external platforms and internal records
• Maintain accurate customer and order data
• Generate reports and support business insights using Excel and internal tools

• 2+ years of experience in e-commerce, customer support, order management, or retail operations
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Comfortable working with multiple systems, platforms, and digital tools
• Proficient in Excel and general data management
• Strong communication skills with a customer-first mindset
• Ability to work independently while collaborating across teams
• Problem-solving mindset with the ability to identify and improve processes

• Competitive salary with opportunities for growth and advancement
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Paid time off and paid holidays
• 401(k) plan to help you build your future while you build your career
• Hands-on training and exposure to national retail accounts and major platforms
• A collaborative, team-oriented culture where your contributions are valued and your growth is supported