Alliance Service Representative

Overview

Location: Jacksonville, AR

Final date to receive applications: Posted Until Filled

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

• Receives and enters orders in an accurate and timely manner.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

• Two-year business/trade degree preferred or the equivalent in work experience.
• Strong knowledge of Natural Gas products and systems preferred.
• Technical ability to understand Natural Gas systems.
• 2+ years of prior Natural Gas distribution experience preferred.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
• Working knowledge of SAP software preferred.

• Excellent customer service skills including accuracy, responsiveness and engagement.
• Excellent interpersonal, written and verbal communication, and reading skills.
• Ability to effectively plan and organize.

Frequency and lifting expectations are evaluated for typical daily activities. Specific lift and movement requirements are determined by the role and may vary by assignment.

This job description is a summary of duties and responsibilities and is subject to change at the employer’s discretion. Reasonable accommodations may be provided to enable performance of essential job duties.

Border States is a leading electrical distributor with locations across multiple states and is 100% employee-owned. We offer a competitive benefits package including health, dental, vision, life insurance, disability benefits, ESOP, 401(k), Paid Holidays, Paid Volunteer Time, Personal Leave, and more. Employment may be contingent on pre-employment screenings such as criminal background check, MVR check (where applicable), and drug testing.