Call Center Operator

Job Responsibilities

• Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and holidays.
• The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment.
• The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics.
• Will assist with online physician call schedule changes as necessary.
• UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary.
• This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.

• High school diploma or GED equivalent plus two (2) years of customer service and administrative experience.
• Excellent customer service skills.
• Excellent verbal communication skills.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers.
• Ability to follow oral instructions, read and write.
• Preferred:
  Call center experience.
• Knowledge of basic medical terminology.