Wholesale Account Manager

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses
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The Wholesale Customer Account Manager (CAM) at Uniti is designed to serve as a critical liaison between customers and the Wholesale Business Unit. This position is instrumental in both pre-sales and post-sales functions, ensuring a seamless and positive experience for customers by supporting Account Executives and directly engaging with clients. This role is pivotal in fostering customer-centric relationships that drive revenue growth and profitability, reflecting a commitment to delivering a best-in-class customer experience.

• Introductory Engagements:
  Participate in initial calls with customers to establish a foundational relationship.
• Account Creation:
  Facilitate the setup of new customer accounts.
• Onboarding and Training:
  Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
• Quote Support:
  Aid sales teams and customers in submitting quotes through Customer Portal.
• Customer Meetings:
  Attend meetings with customers when necessary to support sales efforts.

• Order Confirmation:
  Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
• Service Delivery Assistance:
  Provide support related to the delivery of services.
• Billing Assistance:
  Help with billing inquiries and issues.
• Inventory Assistance:
  Support inventory management and related queries.
• Disconnect Assistance:
  Assist with the disconnection processes.
• NOC Escalation Assistance:
  Aid in escalating issues to the Network Operations Center when necessary.

• At least 8 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
• Customer relationship skills and a solution focus
• Experience in expanding adoption at enterprise customers
• Understanding of value drivers in recurring revenue business models
• Understanding of the SD-WAN and UCaaS product suites and roadmap
• Data and technology orientation
• Technical ability to speak to customers.
• A college degree is preferred.

• Customer-Facing
  
  Skills:
  
  Exceptional ability to build and maintain customer relationships and demonstrate empathy.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
• Problem-Solving
  
  Skills:
  
  Capability to analyze complex issues and communicate operational needs clearly.
• Organizational
  
  Skills:
  
  Excellent organizational abilities, including time management, multitasking, and prioritization.
• Motivation and Independence:
  Highly motivated, self-starting individual who can work independently or collaboratively.
• Travel:
  Willingness to travel up to 10% as required.

Standing Continuously: 67-100% | Walking Frequently: 34-66% | Sitting:
Occasionally: 0-33% | Driving:
Car:
Frequently: 34 – 66% Bending:
Occasionally: 0-33% | Crouching:
Occasionally: 0-33% | Pushing-Pulling:
Occasionally: 0-33% | Carrying:
Occasionally: 0-33% | Reaching Above Head:
Occasionally: 0-33% | Lifting-Lowering >1-15 lbs:
Continuously: 67-100%, >15-30 lbs:
Occasionally: 0-33%, >30+lbs:
Occasionally: 0-33% | Repetitive Hand Action:
Medium Dexterity:
Frequently: 34-66% | Fine Manipulating:
Occasionally: 0-33%

Hearing:
Continuously: 67-100%| Near Vision:
Frequently: 34-66% | Far Vision:
Occasionally: 0-33% |Peripheral Vision:
Occasionally: 0-33% | Color Discrimination:
Occasionally: 0-33%

Computer, Printer, Telephone, Cellular Phone

Driver’s License

The starting compensation range for this job is $81,500 to $124,300. Pay for this role is based on factors such as your experience, skills, education, and location.

• Medical…