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Service Coordinator
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Respond to incoming calls, texts, chats, emails and social media messages in a fast paced environment
- Utilize Service Titan to coordinate and schedule service calls based on technician availability, customer priority, and location
- Communicate with clients to confirm appointments, provide updates, and address any concerns or inquiries
- Provide job material ordering and delivery support
- Work with clients and teammates to provide exceptional customer service
- Accurately track job progress and collect payments utilizing Service Titan
- An expert level knowledge of Service Titan job creation and scheduling
- Proficient in phone and messaging etiquette and effective communication skills
- Previous contact center experience a plus
- Adept at utilizing Microsoft or Google office productivity applications (Excel, Word, Sheets, Docs)
- Strong written and verbal communication skills required
- Attention to detail and great organizational habits are mandatory.
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