Bilingual Customer Service Rep

Bilingual Customer Service Rep.

Do you enjoy talking to others to resolve issues?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

We are seeking a dedicated and professional Bilingual Customer Service Representative to join our in-office team in a temporary capacity.

• This role focuses on third-party collections, requiring exceptional communication and negotiation skills in both English and Spanish. You will be responsible for making outbound calls, establishing payment arrangements, and accurately documenting interactions while adhering to industry regulations.
• This is a full-time position offering significant bonus potential. This is a temp to perm position.
• Initiate outbound calls to consumers to discuss and resolve overdue accounts, specifically in third-party collections. Negotiate and establish appropriate payment plans or arrangements with account holders. Provide clear, concise, and professional communication in both English and Spanish.

Bilingual Customer Service Rep.

Qualifications:

• Fluency in both English and Spanish, including excellent verbal and written communication skills.
• Proven experience in a call center environment, preferably with collections responsibilities.
• Proficient 10-key data entry (by touch) with high accuracy.
• Strong working knowledge of Microsoft Windows OS.
• Exceptional negotiation, problem-solving, and active listening abilities.

Training Schedule (Mandatory): (2 weeks) Monday – Friday, 8:00 AM – 5:00 PM. Post-Training Regular

Schedule:

Monday & Thursday: 8:00 AM – 6:00 PM Tuesday, Wednesday & Friday: 8:00 AM – 5:00 PM (Total 40 hours per week)

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.