Member Services Representative
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-08-12
Listing for:
Apex Staffing
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Call Center / Support
Job Description & How to Apply Below
The Member Services Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. We will train the right person!
Job Responsibilities- Immediately greet all customers entering the office in a friendly and helpful manner.
- Take premium payments from customers.
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Possess an upbeat, positive and enthusiastic attitude.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Possess an upbeat, positive and enthusiastic attitude.
Schedule:
Monday through Friday 8:00am-4:30pm
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