Bilingual Customer Service Rep

Bilingual Customer Service Rep.

Category:
Clerical Call Center

Location:

Little Rock, AR 72211

Pay: $16.00 Hourly

Status:
Open

Description:

Bilingual Customer Service Rep.

Do you enjoy helping others?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Bilingual Customer Service Rep. Details:

• Temp-to-Hire position
• $ 16.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

Initiate outbound calls to consumers to discuss and resolve overdue accounts, specifically in third-party collections. Negotiate and establish appropriate payment plans or arrangements with account holders. Provide clear, concise, and professional communication in both English and Spanish. Perform accurate 10-key data entry (by touch) to update account information and log call details.

This is an in-office position, ensuring a collaborative and structured setting.

Dress Code:
Business Casual.

Training Schedule (Mandatory): (2 weeks) Monday – Friday, 8:00 AM – 5:00 PM.

Post-Training Regular

Schedule:

Monday & Thursday: 8:00 AM – 6:00 PM Tuesday, Wednesday & Friday: 8:00 AM – 5:00 PM (Total 40 hours per week)

Must have reliable transportation
- Must be willing to submit to a background check & drug screen required.

Bilingual Customer Service Rep.

Qualifications:

• Fluency in both English and Spanish, including excellent verbal and written communication skills.
• Proven experience in a call center environment, preferably with collections responsibilities.
• Proficient 10-key data entry (by touch) with high accuracy.
• Strong working knowledge of Microsoft Windows OS.
• Exceptional negotiation, problem-solving, and active listening abilities.
• Ability to thrive in a fast-paced, target-driven environment.
• Strong ethical conduct and adherence to compliance standards.

Applicant may be subject to a background check

Pre-employment drug screen is required as a condition of employment

* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.