Customer Service Specialist

select how often (in days) to receive an alert:

position number:
county: pulaski
posting end date: 9/17/2026
anticipated starting salary: $39,171
[[section]]
position specifics:

the customer service specialist is responsible for receiving and delivering incoming packages from fedex. Ups. And ohl express to the appropriate office departments. Unload delivery trucks upon arrival and ensure accurate receipt of incoming shipments. Answer phone calls and take orders from state agencies. Process and ship outgoing orders for state agencies via fed ex. Deliver internal supply orders to various office locations.

Transport and deliver palletized goods using pallet jacks for safe and efficient handling.

preferred qualifications:

a high school diploma. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the office of personnel management. Taking into consideration the employee
· s demonstrated skills. Competencies. Performance. Workload responsibilities. And organizational needs.

the mission of the department of finance and administration is to provide arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

job series: revenue programs

class code: prp
02p

pay grade: sgs
03

salary range: $39,171 - $57,973

the customer service specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues.

The customer service specialist will work collaboratively with other staff to ensure the smooth operation of the revenue or child support office, while upholding state and federal regulations and maintaining a positive customer experience.

provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner.answer questions related to individual and business tax filings, tax payment processes, refunds, penalties, and other revenue-related topics.

Help taxpayers resolve issues related to overdue payments, discrepancies, or other concerns by providing accurate information and guidance.help child support customers with case issues by providing information and assisting with completing applications and forms. Gather information through interviews and contact to employers and other entities. Perform activities to locate parents’ address, employer, and income or other assets.accurately record and document customer interactions, inquiries, and the steps taken to resolve issues in the department’s systems.

Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are addressed.guide taxpayers through the process of filing taxes online, by mail, or in person. Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws. Provide clear instructions for completing…