Student Intern, Customer Service, Summer

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Company: Entergy

PS

Job Title:

Student, Intern

Work Place Flexibility: Onsite

Legal Entity: Entergy Arkansas, LLC

Entergy’s Customer Service Department is the face of Entergy and responsible for establishing and maintaining positive relationships with current and future customers.

JOB SUMMARY

Gain experience and exposure to practical customer service applications within the utility industry. Individual normally works under close supervision and will perform a variety of functions and work on various projects, working with customer service analysts and customer service managers.

Intern Job Description

Working in a team environment to assist customer service personnel in day to day activities, including but not limited to:

• Providing customer service support by resolving customer frictions as they occur
• Utilizing billing software to research customer account activity to resolve customer issues
• Developing and documenting internal customer service processes
• Supporting the Company’s product and services initiatives to enhance the customer experience
• Reviewing and supporting the engineering design process
• Participating in customer coordination calls with customer service personnel
• Work on special projects to assist in improving customer satisfaction
• Performing and supporting a wide variety of detailed analysis in customer service-related areas
• Processing department mail and assisting with Net Metering applications

Education Requirements

• Candidates must be actively enrolled (for the duration of the internship) and pursuing an undergraduate degree program, masters or doctorate degree in a relevant field of study.
• Must have a minimum cumulative GPA of 2.8 (on a 4.0 scale), verified through an official transcript from the previous semester.
  • Desired:
    Strong consideration will be given to prior recipients of the Oscar Washington, Jr. Educational Fund Scholarship.

Preferred knowledge, skills, and abilities

Experience with MS Outlook, Excel, Word, PowerPoint, and PowerBI is a plus. Strong data entry skills with attention to details.

Work Conditions

Office and Field work. Some situations might require ability to work in adverse climate conditions and physical nature of work may require walking long distances in uneven off-road environments. Some travel may be necessary.

Primary

Location:

Arkansas-Little Rock Arkansas :
Little Rock
Job Function
:
Students / Early Careers
FLSA Status
:
Relocation Option: Level III
Union description/code
: NBU
Number of Openings
: 1
Req : 124302
PS Job Title
:
Student, Intern
Travel Percentage
:

Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability…