Mortgage Servicing Customer Care Representative Job Little Rock area,Arkansas USA,Customer Service/HelpDesk

Mortgage Servicing Customer Care Representative 1 - 18485

US:

AR:

LITTLE ROCK | Mortgage Company | Occasional

17.80 - 22.20 USD per hour

Posted 5 days ago | Apply before September 22, 2026

Description

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit .

Looking for an exciting short-term opportunity with a great organization? Join Arvest Bank as an Occasional Mortgage Customer Care Representative!

Arvest Bank is seeking enthusiastic Customer Care Representatives to join our team for an upcoming project.

Gain valuable financial industry experience, build skills in a supportive team environment, and make a meaningful impact for our customers!

Position Type:
Occasional (38–40 hours per week)
Project Duration:
Flexible project durations available, ranging from short-term needs of a few weeks up to 25 weeks
Start Date:
October 2026
Competitive Pay: $18.00/hour starting pay
Schedule:
Shifts available Monday–Friday (07:00 AM – 7:00 PM) and occasional Saturdays (08:00 AM – 2:00 PM).
Convenient Work Locations: LTT
450/ 500 Broadway Street, Little Rock, AR 72201 or LOC/S 202 Goad Springs Road, Lowell, AR 72745
Qualifications:
Must be bondable (background check required).
Previous customer service experience is a plus! Bilingual Advantage:
Bilingual (English/Spanish) skills are highly valued and welcomed.Summary

Job Summary

This role involves extensive customer interaction, requiring the ability to answer calls, verify identities, and provide detailed information on bank and mortgage accounts while meeting service-level expectations. It also emphasizes meticulous documentation of all communications, adherence to escalation procedures, and a proactive approach to sales and outreach campaigns.

Responsibilities

Answer internal and external calls, responding to customer requests within established timelines to maintain service level expectations regarding abandonment rate and the call's average speed-to-answer rate in a sincere and outgoing manner. Display courtesy, competency, concern, and use the customer's name.
Verify caller identity through the authentication procedures established by federal and state regulations; be vigilant for potential fraud while verifying online credentials and using passcodes in accordance with security protocols. Retrieve customer loan information quickly and efficiently to provide information and knowledgeable assistance regarding bank and mortgage accounts.
Maintain thorough knowledge of all bank products and services and cross-sell additional services to customers by using independent judgment. Recognize opportunities and inform customers about product enhancements, new products, or services to further strengthen their relationship with you. Participate in outbound call campaigns, including welcome calls, product service awareness, and other company contact efforts.
Accurately track and document all customer communications to provide a detailed contact history. Documentation should include all pertinent information from the conversation(s) set forth by the department policies and procedures.
Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.
Follow escalation procedures to address customer concerns and identify and report any potential threats to the company and its associates. When necessary, elevate unresolved or complex inquiries to the appropriate personnel or department.
Research items and follow up with customers promptly. Work with bank…