Lead Customer Service Escalations Specialist — On-Site Little Rock
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Sharecare in Little Rock, Arkansas is seeking a Lead Customer Service Representative to join our on-site team. You will handle escalated member concerns, provide Help Desk support for the Customer Service Team, and ensure timely resolution across phone, chat, email, or fax.
The role emphasizes researching issues, updating members on progress, mentoring junior staff, and identifying process improvements with the Customer Service Manager.
For the Lead Customer Service Escalations Specialist — On-Site Little Rock position at Sharecare, Inc., we are reviewing applications now.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Little Rock, AR, United States.
This opportunity is part of our work in Management & Operations, Sales.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).