Treatment Coordinator - Westrock Orthodontics

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

At Westrock Orthodontics, we believe every smile tells a story and we’re looking for a Treatment Coordinator to help patients start theirs. From the first call to treatment day, you’ll guide patients through the process with confidence, compassion, and clarity.

• Lead New Patient Journeys:
  Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
• Travel 1–2 times per week to our Texarkana, AR location. We offer transportation there and back.
• Coordinate Treatment Plans:
  Ensure all records are complete and accurate, present financial options clearly, and support same‑day treatment starts.
• Manage Patient Follow‑Ups:
  Own pending and observation lists, fill appointment gaps, and re‑engage patients in their treatment plans.
• Deliver Financial Presentations:
  Present and explain payment options, answer questions, and help patients feel confident in their investment.
• Promote the Practice:
  Build strong community relationships with referring doctors, schools, and partners, and encourage word‑of‑mouth referrals through a positive patient experience.

• 1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
• A high school diploma or equivalent is required; post‑secondary education or dental/medical office training is a plus.
• Dental Assistant certification, CPR certification, or equivalent credentials.

• Competitive Pay
• Career Growth Opportunities
• Paid Time Off & Holiday Pay
• Flexible Health Insurance Options
• 401(k) with Company Match
• Employer‑paid pre‑tax Health Savings Account with Employer Contributions
• Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
• We will train the right individual for the job!
• And More!

Join a practice where your passion meets purpose—and where you help people smile brighter every day.