Child Support Supervisor​/Expert

category: dfa - ofc of child support enf

anticipated starting salary: $47,397

position number:
county: pulaski
posting end date: [[postingenddate]]
anticipated starting salary: $47,397
[[section]]
the mission of the department of finance and administration is to provide arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

job series: child support

class code: pcs
02p

pay grade: sgs
05

salary range: $47,397 - $70,148

the child support supervisor/expert is a leadership position responsible for overseeing and managing a team of child support specialists as well as support staff or performing specialized functions of the child support program. The role involves ensuring the efficient, accurate, and timely enforcement and administration of child support orders. This position requires a deep knowledge of child support policies and laws, strong supervisory skills, and the ability to handle complex and sensitive family situations with professionalism and empathy.

The child support supervisor/expert will also be responsible for coaching and mentoring staff, ensuring compliance with all legal requirements, and contributing to the development and improvement of child support services. Successful candidates will possess exceptional leadership abilities, strong problem-solving skills, and a commitment to achieving positive outcomes for children and families.

the assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.supervise, mentor, and support a team in their daily responsibilities. Provide guidance, direction, and training to ensure the efficient management of cases and that child support orders are enforced in accordance with state and federal regulations. Conduct regular performance evaluations and provide feedback to staff on their work performance and professional development.ensure

that a caseload of child support cases is being managed effectively by the team, including the establishment, enforcement, and modification of child support orders. Monitor progress and address any challenges faced by staff in managing complex or difficult cases.oversee the resolution of complex child support issues, including payment discrepancies, modifications, and non-compliance. Assist in the handling of escalated cases and work directly with parents, custodians, attorneys, and the court system to resolve issues.

Employ problem-solving and conflict resolution strategies to ensure fair and equitable outcomes for all parties involved.monitor and ensure that child support enforcement actions such as income withholding orders, tax refund interceptions, and other administrative and legal actions are carried out according to policy. Ensure the team follows all necessary legal steps to establish and enforce child support obligations and resolve non-payment issues.

Review cases for potential enforcement actions and work with the legal team to pursue necessary remedies.perform quality control checks on cases, ensuring that all paperwork, documentation, and case details are correct and complete. Review child support orders and ensure that modifications are made in accordance with changes in circumstances, income, or custody arrangements.ensure that all interactions with custodial and non-custodial parents are handled in a professional and respectful manner.

Address escalated customer service issues and complaints, offering solutions and maintaining a positive working relationship with all parties involved. Monitor the team’s customer service performance and implement improvements where necessary.ensure that all team members adhere to ethical standards in handling sensitive family and financial information. Maintain strict confidentiality in accordance with state and federal laws and regulations, particularly with regard to privacy and data security for children and families involved in the child support system.

strong supervisory skills with experience managing a team,…