Lead. Sr. or III - Performance Support Trainer

Lead. Sr. or III - Performance Support Trainer (Education)

SPP is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

The Lead Performance Support Trainer advances operational excellence by architecting, developing, and implementing performance support solutions for Operations personnel and mentoring other Operations Analysis & Performance Support (OAPS) staff. This role leverages deep industry expertise and advanced instructional design to drive continuous improvement, compliance, and innovation in training programs. The position partners with Operations leadership, subject-matter experts, and cross-functional teams to ensure learning solutions align with organizational goals, regulatory requirements, and evolving operational needs.

• Provides expert guidance and consultative support to functional coordinators and Operations staff in DIF analyses and job-task studies, ensuring outputs inform strategic training and performance support interventions.
• Analyzes department-wide performance trends and recurring errors to inform long‑term learning strategies and operational risk mitigation.
• Applies advanced operational and instructional design expertise to support the development of innovative solutions for complex technical processes.
• Architects and develops comprehensive training programs, including scenario-based, simulation, e-learning, and OJT modules, to build advanced operator proficiency and support desk qualification and NERC Continuing Education requirements.
• Creates and maintains performance support tools and job aids for complex operational processes, ensuring accuracy, usability, and regulatory compliance.
• Integrates new procedures, applications, and tools into the performance support framework, collaborating with SMEs, analysts, and technical partners.
• Guides the design and development of authentic assessment tools and digital learning solutions, setting standards for instructional quality and innovation.
• Delivers high‑impact continuing education, just‑in‑time, and just‑in‑case training for Operations personnel, adapting delivery to diverse learning needs and experience levels.
• Provides advanced coaching and consultation to operators and OAPS staff, supporting skill development, desk qualification,…