Training & Communications Specialist

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Little Rock, AR, US

16 days ago Requisition

Training & Communications Specialist

Job Posting

Title:

Training & Communications Specialist

Job Description

POSITION SUMMARY

The Training & Communications Specialist designs, develops, and delivers effective training and communication initiatives that support business goals, operational processes, and organizational change. This role serves as a subject matter expert on company programs and processes, partnering with internal teams, clients, and stakeholders to identify training needs, develop learning solutions, and drive audience engagement.

The Specialist is responsible for creating and maintaining training materials, eLearning content, and communication resources; facilitating instructor‑led and virtual training; and supporting change readiness through strategic communications and education plans. This position works closely with project managers to assess impacts, ensure stakeholder preparedness, and promote understanding and adoption of new programs, processes, and initiatives.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

• Design and facilitate effective training programs for customers to educate them on the programs and processes.
• Design, develop, and maintain eLearning courses and digital learning resources to support business objectives, program adoption, and ongoing employee development.
• Map out training plans and schedules.
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to the audience and provide the necessary information.
• Improve training effectiveness by developing new approaches and techniques, making support readily available.
• Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes.
• Regularly evaluate resources and process to ensure effectiveness is maintained and effectively communicate any changes to all necessary parties.
• Present complex information to a wide-range of audiences utilizing various training methods.
• Build rapport with trainees, employees, clients and partners.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and company initiatives.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.

Competency Statement(s)

• Accountability
  – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
• Communication
  – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy
  – Effective and efficient use of computers in the working environment.
• Cust…