Field Support Engineer II - Ranger​/Traveler

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Anywhere USA, close to an airport HUB.

The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.)

while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.

• Mobile Service Delivery
  :
  Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

• Dynamic Territory Management
  :
  Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.

• Remote Documentation
  :
  Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.

• Travel Expense Management
  :
  Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.

• Mobile Inventory Management
  :
  Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.

• Territory Growth Through Travel
  :
  Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.

• Professional Customer Interface
  :
  Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.

• Mobile Training Delivery
  :
  Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.

• Continuous overnight travel is required by automobile and air across assigned territories and beyond.

• Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.

• The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be…