Engineering Project Manager

Engineering PM – Optical

Support Project Management team with the deployment of optical system solutions.

As part of the Major and Markets franchise, the role of Engineering PM is to provide support for technical related matters related to implementation of optical networks and reconfiguration services.

• Product line includes Optical 6500 Layer 0, Layer 1, and Layer 2; RLS; ELS;
  Wave servers;
  Waverouters etc.
• Collaborate with the PM team members about proposed optical solutions to ensure timely and quality service to the customer.
• Customer‑facing position responsible for presentations and/or consultation with the end‑customer.
• First point of contact for field deployment related issues; support implementation team.
• Interface with Sales Engineering and services engineering teams (upgrades, reconfiguration team, deployment teams) for smooth delivery of tech solution to end customer.
• Troubleshooting skills and knowledge of Ciena portfolio an asset.

• Results oriented, collaborator, accountable.
• Strong outstanding verbal and written communications.
• Self‑motivated, passionate, customer focused with ability to collaborate and interact across functions.
• Breadth of technology, services and business acumen.
• Strong planner and organizer; able to execute experiments, document results for stakeholders.
• Resilient and able to work under high stress involving live customer traffic.
• Problem‑solving skills down to design level and translate back to Engineering for resolution.

• Technical Degree; BS or MS in Engineering or Computer Science or relevant experience.
• Knowledge of Ciena products, particularly 6500 and RLS.

• Excellent verbal and written communications skills.
• Excellent presentation and customer service skills.
• Strong technical expertise in optical systems (OME 6500 and RLS).
• Excellent systems level understanding and ability to learn and apply new concepts quickly.
• Flexible, able to handle multiple tasks with minimal supervision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.