Guest Services Associate - Seasonal School Group Greeter Job Little Rock area,Arkansas USA,Entertainment & Gaming

Job Objective

To provide quality customer service to patrons of the Little Rock Zoo. The Little Rock Zoo is a smoke free facility.

This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.

GUEST SERVICES ASSOCIATE (assignments are listed below) — all positions provide "back up" duties as necessary and may work at various locations throughout the zoo.

Admission Associate

Responsibilities
:

Provides membership program information and sell memberships

Answers guest inquiries related to daily activities, directions, and other guest concerns

Answers phone, takes reservations and payments by phone, answers questions

Utilize Point of Sale for admission sales, membership sales, cash handling, Credit Card Processing, verifying valid memberships

Assist with set up and offer staff support for catered functions and events as needed

Cross-trained to offer support to ride operators and school group ambassadors

School Group Greeter

Responsibilities
:

Greet guests as they arrive at the Little Rock Zoo and answer general questions related to group arrival, zoo policies, and daily activities

Direct guest to the appropriate entrance/ group waiting area

Assist with directing school buses and ensuring they park in the designated spots for safe loading and unloading

Identify group leader, explain group check-in process, accurately count group in, and take payment

Assist with set up and offer staff support for catered functions and events as needed

Cross-trained to offer support to admission associates and ride operators

Ride Operator - Carousel/Train

Responsibilities
:

Inspect carousel/train hourly to ensure all parts are in working condition

Reports all maintenance needs to the Guest Services manager(s) on duty

Assists small children on carousel horses/train seats

Receives money, tokens, and coupons from guests

Ensures that all height requirements are followed according to the Dept. of Labor guidelines

Maintains a level of safety & awareness for the guests riding the carousel/train

Cleans all train cars, carousel horses, chariots, and platform

Turns on approved music at the beginning of the shift and ensures it is playing throughout the day

Assist with set up and offer staff support for catered functions and events as needed

Cross-trained to offer support to admission associates and school group ambassadors

Additional Requirements

Must be able to work in various weather conditions.
Certain positions require workers to be at least 21.
Must be able to work different shifts, weekends, evenings and special events.

Disclaimer

DISCLAIMER
:
This document does not create an employment contract, implied or otherwise.

Online applications only
Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/email address listed on account.
You may check your inbox in your Careers/Little Rock account to review all notices sent to the email address associated with your applications.
Applicants may check application status for any position by logging into their account at Careers/Little Rock or contacting Human Resources at if they are having computer difficulties.

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