Remarketing Representative

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts.

You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes:
Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit  to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.

Ally Work location for this role is Little Rock, AR only

• Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management).
• This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.
• Delivers continuously improving year on year expense results by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.

• 0+ years of experience
• High school Diploma or GED equivalent

• Call Center experience strongly desired, preferably in financial services
• Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills.
• Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
• In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
• Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or…