Consumer Manager

Position Summary

The Consumer Incentives Manager is responsible for the administration, governance, reporting, auditing, and ongoing management of Consumer Banking incentive compensation programs. This role serves as a key control function to ensure incentive plans are administered accurately, consistently, and in compliance with established policies, procedures, regulatory expectations, and risk management standards. The Incentives Manager partners closely with Consumer Banking leaders, Finance, Human Resources, Risk, Compliance, Product, Analytics, and Operations teams to maintain incentive plan documentation, validate results, investigate discrepancies, conduct audits, oversee payout processes, develop reporting and dashboards, and recommend plan enhancements that support strategic business objectives.

• Administer Consumer Banking incentive compensation programs.
• Maintain plan documentation, rules, methodologies, procedures, eligibility requirements, and governance standards.
• Manage quarterly and annual incentive administration processes, including participant eligibility reviews, plan updates, and payout calculations.
• Coordinate with Finance, HR, and business partners to ensure timely and accurate incentive payouts.
• Support implementation of new incentive programs, plan modifications, and pilot initiatives.
• Serve as a primary control and audit resource for Consumer Banking incentive programs.
• Establish and maintain incentive administration controls designed to ensure accuracy, consistency, transparency, and compliance.
• Perform routine audits of incentive calculations, participant eligibility, scorecards, production crediting, and payout records.
• Identify discrepancies, investigate root causes, recommend corrective actions, and track resolution.
• Monitor for incentive gaming, unusual activity patterns, data integrity concerns, and policy violations.
• Develop, maintain, and enhance incentive reporting, scorecards, dashboards, rankings, and performance monitoring tools.
• Analyze plan effectiveness, participation trends, payout distributions, performance outcomes, and cost impacts.
• Serve as a subject matter expert on Consumer Banking incentive plans.
• Provide guidance and support to leaders and participants regarding plan mechanics, eligibility, calculations, payouts, and governance requirements.

• Strong knowledge of incentive compensation administration and governance practices.
• Understanding of retail banking products, sales processes, branch operations, and performance measurement methodologies.
• Strong analytical, auditing, investigation, and problem‑solving skills.
• Ability to interpret complex compensation plans, business rules, and performance metrics.
• Strong attention to detail with a high degree of accuracy and accountability.
• Ability to work independently while managing multiple priorities and deadlines.
• Excellent verbal, written, and presentation communication skills.
• Strong stakeholder management and relationship‑building abilities.
• Ability to handle confidential and sensitive information appropriately.
• Strong organizational and project management skills.

• Advanced proficiency with Microsoft Excel, including complex formulas, data analysis, pivot tables, and reporting.
• Experience with Power BI, Tableau, or similar business intelligence tools preferred.
• Experience working with incentive platforms, compensation systems, financial reporting tools, or performance management systems preferred.
• Working knowledge of Microsoft Power Platform tools preferred.
• Ability to analyze large datasets and validate calculation logic.

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Human Resources, Management Information Systems, or a related field.
• Five (5) plus years of experience in incentive compensation administration, compensation analysis, sales performance management, financial analysis, audit, controls, operations, or related disciplines.
• Experience working with highly detailed data sets and business reporting.
• Banking or financial services experience desirable.
• Experience supporting retail…