Financial Center Manager III

As a Financial Center Manager (FCM) you will lead a team to meet the financial needs of customers through a consultative approach, deliver exceptional customer service, and drive the bank’s financial growth.

• Manage all goal attainment, service, marketing and operations of the banking center.
• Demonstrate and educate associates on the bank’s full scope of resources, including traditional branch services, digital capabilities, and business partner resources.
• Hold regular meetings with staff to discuss time management, communication skills, goal progress, and operational policies.
• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met.
• Ensure personal, associate, and branch goals are met by providing valued solutions and recommendations uncovered through a needs‑based philosophy.
• Lead a partner‑centric team that works with small business, corporate, institutional partners, mortgage and financial advisors.
• Facilitate consumer loan requests: solicit requests, maintain knowledge of loan policies, assist with loan portfolio, and coach staff to sell and handle consumer loan requests effectively.
• Grow existing and develop new small‑business banking relationships through external client‑facing activity.
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including required compliance training.
• Process customer requests and transactions accurately and professionally while engaging in a genuine conversation to identify client needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• HS diploma, GED, or higher education with a BS/BA preferred.
• Two to four years of management experience.
• Must be registered with the National Mortgage Licensing System and Registry (NMLS) or obtain an NMLS license after employment.
• Strong ability to share information consistently and impactfully.
• Excellent management and sales process skills with a focus on customer service.
• Ability to motivate and present information to individuals and small groups.
• Professionalism and adaptability in a fast‑paced banking environment.
• Computer skills in MS Office and understanding of social media platforms for brand awareness.

• Occasional travel for meetings, training, bank conversion, and acquisition support (minimal overnight or out‑of‑town).
• Physical ability to support and guide associates in other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.