Credit Solutions Advisor - Rodney Parham

Job Overview

This role is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. The position involves delivering First Mortgage and HELOC lending products in person or by telephone and providing services such as Auto Loans, Credit Cards and Core Banking products.

• Provide specialized and personalized service, offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings.
• Build and deepen relationships with new and existing clients by leveraging the bank’s full capabilities.
• Analyze client financial needs and recommend financial services aligned with clients’ priorities.
• Present potential home lending product solutions, submit mortgage applications, assist clients with gathering supporting loan documentation, and keep clients informed throughout the mortgage loan process via outbound calls, email, and online messaging.
• Connect with clients through outreach and pipeline management activities and conduct consistent follow‑up routines to meet client needs.
• Respond to client requests and make referrals to appropriate internal partners based on client needs.
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to associates on delivering exceptional client experience.

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership, build trust, deepen relationships, and/or self‑source business combined with a proven record in consultative sales and delivering tailored financial solutions.
• Active listening skills to determine client needs and goals; proactive interaction with clients.
• Professional, effective, and confident communication; comfortable engaging clients in person and over the phone.
• Critical thinker capable of analyzing financial and credit data to advise clients of product/pricing policies and obligations, and gathering required information.
• Strong customer service skills and ability to manage the full client end‑to‑end experience and problem resolution.
• Excellent written and verbal communications skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven, performance‑oriented with a strong work ethic.
• Flexible to work weekends and/or extended hours as needed.
• Team player and collaborator, translating knowledge and experience into strong internal and external relationships.
• Ability to learn and understand technology.
• Commitment to professional ethics and thorough incorporation of regulatory due diligence, complying with all federal and state compliance policies.

• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Solid time management skills and ability to organize, prioritize and perform multiple tasks simultaneously.
• Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government), structuring, processing, underwriting and closing procedures, and Federal regulations governing real estate lending (FHA and HUD guidelines).
• Experience with other lending products (Credit Card, Vehicle Loans).
• Strong computer skills including MS applications and experience utilizing laptop technology.
• Knowledge areas:
  Client Management, Client Solutions Advisory, Customer and Client Focus, Referral Identification, Risk Management, Pipeline Management, Referral Management, Attention to Detail, Collaboration, Issue Management, Prospecting, Relationship Building.

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

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