Director of Credit

The Director of Credit and Collections will ensure the company appropriately manages credit exposure while supporting growth. Will manage the daily operations of the team, one Supervisor and four team members. This role makes decisions regarding credit extension and credit holds while driving team performance towards collecting accounts receivable balances. Additionally, the Director fosters interdepartmental conversations to elevate and resolve credit issues and mitigate risk.

The successful candidate will be fully proficient in applying established FDCPA standards.

• Manage, protect, and control the company’s revenue in open accounts receivable through the application and use of credit risk and collection best practices.
• Manage a team of associates that is responsible for collecting accounts receivable balances by resolving payment discrepancies, responding to invoice inquiries, proof of delivery requests, and reconciling customer statements.
• Responsible for hiring, training, scheduling, and monitoring productivity. Must ensure appropriate training, staffing and resources are provided for goal attainment.
• Establish credit limits for customers using risk assessment knowledge and experience including financial ratings and other commonly used tools.
• Work with credit team and sales to ensure that credit limits are properly communicated and adhered to, releasing shipments above credit limits only when appropriate based on business circumstances.
• Negotiate customer disputes to resolution and document root cause.
• Communicate and educate organizational leaders on identification of potential high-risk accounts and efforts through monthly team meetings.
• Determine when accounts need escalation to outside parties for additional collection efforts.
• Analyze accounts receivable trends and specific accounts payment history by creating various ad-hoc reports from a computerized database.
• Model and adhere to all company core values.

• Bachelor’s degree in Business Administration Accounting/Finance, MBA preferred.

• 5 – 10 years’ experience in cash management, credit and collection operations and credit and collection systems as well as strong financial background in these areas
• Track record for driving improved performance.
• Excellent verbal, written and interpersonal communication skills.