Collections Manager

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members and hiring talented individuals who can quickly adapt to the rapidly changing world of logistics.

• Direct all collections functions across the organization.
• Lead, manage, develop, and train a team of 30+ collection professionals, including three direct supervisor reports.
• Continuously assess team performance and processes, implementing improvements to maximize efficiency and cash flow.
• Monitor cash receipts, establish and negotiate payment plans, and evaluate accounts for referral to outside collection agencies.
• Oversee and report on collection efforts conducted by outside agencies.
• Deliver monthly global collection reports to company leadership.
• Provide analysis and feedback on collection challenges arising from internal processes.
• Collaborate with cross‑functional departments to resolve and collect payment for disputed charges.
• Manage collection activities including follow‑ups, account negotiations, cash application tracking, and third‑party referrals.
• Lead meetings related to billing, accounts receivable, and collections policies and procedures.
• Handle special projects as assigned by the Director of Financial Services.

• Strong leadership and people‑management skills with proven ability to coach and develop teams.
• Excellent attention to detail, organizational skills, time management, and customer‑service focus.
• Superior written and verbal communication skills.
• Strong computer proficiency:
  Microsoft Word, Excel, and PowerPoint required.
• Experience with Net Suite and High Radius strongly preferred.
• Ability to thrive in a fast‑paced, high‑growth environment.
• Strong analytical skills and ability to interpret data to drive decisions.
• Proven ability to collaborate effectively across departments and external partners.
• Demonstrated success in functional management with a hands‑on leadership style.

• Competitive base salary.
• Medical insurance with premiums paid at 100% for employees and dependents.
• Dental insurance 100% paid for employees.
• Vision insurance.
• Health Savings Account with employer contributions.
• Life insurance.
• Short‑term and long‑term disability.
• 401(k) plan.
• Profit sharing: typical annual contribution of 15% of total eligible compensation.
• Paid holidays and PTO.
• Cancer, critical illness, and accident policies available.

Job functions require long periods of sitting and working from a computer workstation. Must be able to multi‑task, problem‑solve, and prioritize daily workload, maintain excellent organization and record‑keeping skills, and communicate orally and in writing, primarily by telephone and email. Must tolerate extended periods of sitting, normal walking, bending, twisting, and stretching; must have visual and hearing capabilities. Must manage stressful situations and occasionally work extended hours.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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