Bank Operations Fraud Specialist I- Debit Operations

Position Summary

The Debit Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards and digital transactions.

• Review, analyze and investigate debit card fraud and Zelle-related fraud reported.
• Serve as primary resource regarding debit card and Zelle fraud for internal associates and bank customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate fraud losses.
• Provide support to other areas of Deposit Operations as requested by supervisor.
• Maintain detailed records on all work responsibilities as required.
• Ensure compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Perform other duties and responsibilities as assigned.

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instructions provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

• High school diploma or its equivalent is required.
• Two years of fraud experience or related experience is required; banking operations and/or customer service experience preferred.

• MS Office programs – Office, Teams, Excel, Outlook.

Knowledge of related state and federal banking compliance regulations, and other bank operational policies.

• Communication, Customer Service, Bank Products and Services, Sales, Telephone.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.