Revenue Division Supervisor​/Expert

Revenue Division Supervisor/Expert

This position is responsible for the strategic oversight and daily management of the state individual income tax program. This classification ensures compliance with Arkansas tax laws, manages personnel resources, and drives efficiency and service delivery across Arkansas state tax administration. Primary responsibilities include:

• Direct the daily operations of a revenue unit or program area, ensuring consistent compliance with state laws and departmental policies.
• Develop, implement, and monitor internal processes to improve operational efficiency, data accuracy, audit compliance and fraud prevention.
• Supervise, mentor, and evaluate staff, including auditors, the tax audit supervisor, revenue supervisors, and revenue coordinators.
• Oversee the collection, reconciliation, and reporting of revenues and fees processed through the unit.
• Analyze complex financial data and program performance metrics to support decision-making and resource allocation.
• Resolve high-level taxpayer issues, audit findings, or procedural discrepancies involving multiple stakeholders.
• Participate in the development of new policies, legislation, or administrative rules related to taxation or revenue collections.
• Ensure that all operations uphold confidentiality, transparency, and ethical handling of public funds and records.

Preferred Qualifications:

• Provides clear vision, direction, and structure to teams; fosters accountability and continuous improvement.
• Demonstrates deep understanding of state revenue systems, tax law, accounting principles, and public finance operations.
• Resolves complex tax, compliance, or personnel issues with data-informed judgment and policy alignment.
• Communicates clearly and respectfully with staff, taxpayers, and partner agencies; adapts messaging for technical and non-technical audiences.
• Uses reports, audits, and trend analyses to monitor unit performance and identify operational improvements.
• High proficiency in Microsoft Office Suite, FAST AIRS Gen Tax software, and Time and Record keeping preferred.

Education:

Bachelors degree with 12 accounting hours, plus (5) years experience in account, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.