Retirement Counselor

RETIREMENT COUNSELOR I

Location:

LIttle Rock, AR, US, 72201

Category: AR PUBLIC EMPLOYEES RETIREMENT

Position Number:

County:
Pulaski

Posting End Date:
September 9, 2026

Anticipated Starting Salary: $47,397

APERS is seeking motivated individuals with a passion for exceptional customer service to join our Retirement Support Center which functions as our call center. As the first point of contact, you’ll assist members with retirement benefits and guide them through the retirement process.

• Strong communication skills to provide clear assistance and direct inquiries appropriately.
• Ability to thrive in fast-paced environments and handle high call volumes efficiently.
• Proficiency in Microsoft Office (Word, Outlook) and ability to learn new software systems.

Call Center experience is preferred but not required. Make a meaningful impact by supporting our members as they plan for their future.

At APERS, you will be part of a team that serves over 100,000 active members and retirees from across the state of Arkansas. As the state’s second-largest retirement system, we manage a trust fund of over $14 billion and we distribute over $600 million dollars in benefits to our retirees and beneficiaries each year. On a daily basis, you will have an opportunity to make a positive impact, as you help us achieve our mission of providing a secure income in retirement to our members and their beneficiaries.

APERS is seeking knowledgeable, enthusiastic, and service-minded individuals to build our team. Our employees serve our members with a positive attitude and strive to exceed our members’ expectations with their accuracy and willingness to go above and beyond. They collaborate with their coworkers and treat others respectfully as they work to meet the needs of our members. We hold our employees to high standards of quality, and we help them develop the knowledge and skill necessary to achieve excellence in their roles.

• Health insurance and supplemental dental, vision, and other plans
• Employer-paid life insurance
• Annual leave and sick leave
• 11 paid holidays and 8 hours Children’s Educational Activity Leave (CEAL) annually
• Defined benefit retirement plan with 5 year-vesting
• Optional 457(b) deferred compensation retirement plan
• Career service recognition program
• Paid parking
• Business casual dress including nice jeans

Job Series:
Program Operations – Retirement

Classification:
Retirement Counselor I

Class Code: PRE
01P

Pay Grade: SGS
05

Salary Range: $47,397 – $70,148

The Retirement Counselor I is responsible for providing initial consultative services to active and future retirees. This role involves assisting individuals in understanding their retirement benefit options, eligibility requirements, and the processes to access benefits. The counselor serves as a knowledgeable resource, interpreting retirement policies, explaining benefit computations, and guiding clients through administrative procedures. Designed for early-career professionals, the role provides a solid foundation in retirement benefits administration while offering opportunities for professional development and growth.

Conduct one-on-one counseling sessions to explain retirement benefits, eligibility criteria, and the steps involved in processing retirement claims. Provide clear explanations of various retirement programs, including service retirement, disability retirement, survivor benefits, and related options. Organize and participate in group seminars or workshops aimed at educating employees about retirement planning and benefit updates. Distribute informational materials and assist with answering inquiries regarding retirement procedures.

Assist in gathering and reviewing personnel data, such as length of service and benefit entitlements, to help compute accurate retirement estimates. Maintain comprehensive and accurate records of counseling sessions, client interactions, and related documentation in compliance with regulatory requirements. Learn and apply…