Manager of Consumer & BLC Collections

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Manager of Loan Operations is responsible for day to day management assigned area of operational support functions. This role ensures accurate, timely, and compliant handling of loan activities while leading a team of operations staff. The Manager supports process improvements, maintains strong internal controls, and partners with lending teams to deliver a high-quality customer experience.

• Supervise and support loan operations staff, providing coaching, performance management, and training to ensure team effectiveness. Foster a collaborative, service-oriented team environment
• Manage daily workflow, staffing levels, and workload distribution.
• Monitor pipeline activity, exceptions, and backlog to meet service-level expectations.
• Serve as a point of contact for operational inquiries and issue resolution.
• Maintain proper loan documentation, procedures and operational documentation.
• Support internal and external audits by providing documentation and addressing findings.
• Identify opportunities to improve workflow efficiency and reduce errors.
• Support implementation of process enhancements and system updates.
• Utilize loan systems (LOS, core banking) to track and manage operational performance.
• Partner with lenders, credit teams, and other departments to ensure smooth loan execution.
• Support customer service efforts related to loan servicing and transactions.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read, analyze and interpret documents such as financial reports, legal documents, procedures manuals, general business correspondence and/or journals or government regulations.
• Working knowledge of commercial, consumer, and business loan processes.
• Familiarity with loan documentation, servicing practices, and systems.
• Understanding of applicable lending regulations and compliance requirements.
• Strong organizational, problem-solving, and multitasking abilities.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to accuracy.

• BS/BA Degree in Business, Finance or a related field is preferred, or equivalent experience.
• 5+ years of banking experience, with significant focus in loan operations.
• 2+ years of leadership/management experience.

• none

• MS Office programs (Proficient in MS Excel)
• Working experience in Jack Henry Silverlake, Fiserv or equivalent banking software (system administrative experience preferred).

• None

Other Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we've been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas.

Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank's community roots run deep - these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates.

Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let's talk! There's never been a better time to join our team.