Senior Wire Transfer Specialist

• Process domestic and international wire transfer requests received via phone, email, or in person
• Verify account details, authorizations, wire instructions, and authorization limits
• Open cases with wire transfer service providers as needed
• Process foreign currency wires and prepare remittance disclosures
• Handle reverse wire drawdown requests
• Investigate and resolve discrepancies, errors, and issues related to wire transactions
• Participate in core-related testing in UAT and Production and maintain test scripts
• Maintain email parameters for wire transfer notifications
• Maintain departmental volume reports
• Download and distribute daily and monthly reports to BSA and maintain accurate regulatory records
• Mentor and train Wire Specialist II team members
• Assist with procedure updates and day-to-day workflow supervision
• Manage high-volume internal mailboxes and balance AM and PM wire activity
• Respond to customer and associate inquiries
• Complete compliance training and perform other assigned duties

• High school diploma or its equivalent is required
• 4+ years’ applicable experience, preferred in banking operations or customer service
• Ability to perform tasks quickly and accurately
• Ability to operate in a team environment to accomplish shared goals
• Ability to solve practical problems and interpret written or oral instructions
• Ability to read and interpret procedures manuals, business correspondence, journals, and government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations
• Ability to maintain effective interpersonal relationships with management and team members
• Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor

Demonstrates expertise in processing domestic and international wire transfers, ensuring compliance with regulations, and maintaining accurate records. Capable of mentoring team members and managing high-volume inquiries while prioritizing tasks in a fast-paced environment.

• Wire Transfer Processing
• Banking Operations Experience
• Regulatory Compliance
• Team Collaboration
• Problem Solving

• Wire Transfer Requests
• Foreign Currency Wires
• Remittance Disclosures
• Discrepancy Investigation
• UAT Testing
• Test Script Maintenance
• Volume Reporting
• Regulatory Record Keeping
• Procedure Updates
• Customer Inquiry Response

• Interpersonal Relationships
• Effective Communication
• Time Management
• Professional Demeanor
• Team Environment Collaboration

• High School Diploma

• Banking Operations
• Customer Service
• Compliance Training
• Wire Transfer Notifications
• High-Pressure Environment