Mortgage Servicing Cashiering Specialist

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Full Time Clerical Little Rock, AR, US

2 days ago Requisition

Bank of England Mortgage is looking for a detail-oriented Mortgage Servicing Cashiering Specialist to join our servicing team.

If you enjoy working with numbers, researching discrepancies, solving problems, and making sure the details are right, this may be a great opportunity for you. You'll play an important role in the day-to-day servicing of our mortgage portfolio by processing borrower payments, balancing transactions, researching payment activity, and partnering with our servicing and accounting teams.

We're looking for someone who takes pride in accuracy, works well with others, and can manage multiple priorities in a fast-paced financial services environment.

As a Mortgage Servicing Cashiering Specialist, you'll help ensure borrower payments and other financial transactions are processed accurately and timely. Your primary responsibilities will include:

• Process mortgage payments, payoffs, and other monetary and non-monetary transactions within the loan servicing system.
• Review and process payments received through multiple channels, including lockbox activity, customer requests, mail, internal bank requests, and external partners.
• Assist with payoff quotes and the posting of payoff funds.
• Complete daily cash balancing and manual reconciliations to ensure transactions are accurate and accounts are balanced.
• Research borrower payment histories and resolve payment discrepancies or account questions.
• Process applicable liquidation transactions, including charge-offs, write-offs, and proceeds.
• Work closely with Mortgage Servicing and Accounting to research transactions, reconcile accounts, and ensure funds are applied correctly.
• Maintain accurate records and follow applicable regulatory requirements, bank policies, and servicing procedures.

Success in this role requires accuracy, organization, good judgment, and the ability to work with detailed financial information.

• A high school diploma or GED.
• Strong attention to detail and a commitment to accuracy.
• Comfort working with numbers and performing mathematical calculations.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Effective written and verbal communication skills.
• The ability to research information, identify discrepancies, and independently work toward solutions.
• Strong computer skills and the ability to learn financial and mortgage servicing systems.
• The ability to work both independently and collaboratively as part of a team.

• Previous mortgage servicing, banking, financial services, payment processing, reconciliation, or related experience.
• Experience with Finastra or another mortgage loan servicing system.
• Knowledge of mortgage payment processing, payoff transactions, or loan reconciliation.

Mortgage-related experience is preferred, but we encourage candidates with relevant transferable experience to apply.

Bank of England Mortgage offers eligible full-time employees a comprehensive benefits package that includes:

• Medical and prescription drug coverage with two plan options and HSA eligibility
• Dental and Vision insurance
• Company-paid group life and AD&D insurance
• Short-term and long-term disability coverage
• Supplemental insurance options, including life, accident, critical illness, and hospital indemnity
• Employee Assistance Program
• 401(k) retirement plan with employer matching
• Paid time off (PTO)
• Paid company holidays

Most health and welfare benefits are available to eligible full-time employees beginning the first of the month following 30 days of employment. Benefit eligibility and coverage are subject to the applicable plan documents.

At Bank of England Mortgage, you'll be part of an organization with a long history in banking and mortgage lending while working alongside teams that are directly connected to the customers and loans we serve.

Our servicing professionals work collaboratively across departments and play an important role in delivering accurate, responsive service throughout the life of a mortgage loan. We value employees who take ownership of their work, pay attention to the details, help their…