Patient Care Coordinator

People are happier after interactions with you because you are kind and pleasant.

I
NTEGRITY

Always doing the right thing, especially when no one is looking.

C
ONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

K
NOWLEDGE

Be a lifelong learner.

The Patient Care Coordinator at Ortho Arkansas is a vital member of the Rheumatology team, responsible for delivering a seamless and compassionate patient experience from check‑in to clinical support. This role combines administrative duties, insurance coordination, and clinic assistant responsibilities to ensure every patient feels supported—clinically, financially, and emotionally—while contributing to the operational success of the clinic.

• Patient Interaction and Check-In/Out
• Greet each patient warmly to create a positive and welcoming first impression.
• Efficiently check patients in and out while ensuring accurate documentation and workflow.
• Collect copays and outstanding balances and verify referrals as needed.
• Update and maintain accurate patient demographic information in the system.
• Insurance Coordination
• Obtain prior authorizations for medications in a timely and accurate manner.
• Secure medication approvals with insurance providers to prevent treatment delays.
• Process and follow up on insurance prior authorizations to ensure medication access is uninterrupted.
• Administrative and Billing Support
• Gather and process charge tickets, including faxing and scanning as needed.
• Respond to staff and patient inquiries related to billing and account balances.
• Ensure documentation accuracy and task completion within the Electronic Health Record (EHR) system.
• Communication and Coordination
• Answer and return phone calls and patient voicemails in a timely and professional manner.
• Collaborate with clinical staff to maintain patient flow and readiness for care.
• Communicate effectively with internal departments and external organizations to enhance clinic efficiency.
• Clinic Assistant Support
• Prepare patients for examinations, including rooming, taking vitals, and documenting chief complaints.
• Provide patient education as directed by providers on medications, wound care, durable medical equipment, and discharge instructions.
• Facilitate prescription refills, prior authorizations, and referrals per established protocols.
• Coordinate imaging, lab work, and external services as ordered by the provider.
• Answer calls and respond to patient messages, relaying information to providers as appropriate.
• Additional Responsibilities
• Perform other related duties as assigned to support the patient experience and clinic operations.

Education & Experience:

• High school diploma or equivalent required.
• Minimum of 1 year in a customer service role, preferably in a healthcare setting.
• Experience in financial counseling, billing, or insurance coordination preferred.

Required Certificates, Licenses, Registrations:

• None required.

Preferred Certificates, Licenses, Registrations:

• None indicated.

• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite.
• Familiarity with Electronic Health Record (EHR) systems.
• Knowledge of insurance carriers, benefits coordination, and financial assistance programs is a plus.

• Intermediate:
  Microsoft Office Suite, EHR systems

• Impactful & Rewarding Work – Support patients through both clinical care and financial navigation to enhance their journey.
• Attractive Compensation & Comprehensive Benefits – Receive a benefits package including medical, life insurance, 401(k) with employer profit‑sharing contributions, paid time off, and paid holidays.
• Culture of Excellence – Be part of a team that values kindness, integrity, attention to detail, and continuous learning to provide the best in patient care.
• Professional Growth & Development – Ongoing opportunities to build expertise in patient coordination, medical billing, and clinic operations.
• Collaborative & Supportive Environment – Work closely with clinical and administrative teams in a patient‑focused environment.
• Performance Expectations: Deliver exceptional service while ensuring accuracy in patient documentation, insurance coordination, and clinical assistance.
• Professional Development: Access to training and growth in areas such as medical billing, patient coordination, and healthcare technology systems.

Join Ortho Arkansas as a Patient Care Coordinator and be a cornerstone of excellence in both patient service and clinical support in a dynamic healthcare environment.