Patient Access Rep II St. Vincent Hospital

Job Summary

Responsible for duties in support of departmental efficiencies which may include: performing scheduling, registration, patient pre‑admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Mon‑Fri 8:30 AM – 5:00 PM
Wed‑Sat 7 AM – 7 PM

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan PHI, create and file patient information packets/folders for upcoming Hospital services, and may also assist with scheduling diagnostic procedures.
• Educating patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during & after date of service, performing Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Securing medical necessity checks/verification in accordance to CMS, verifying insurance, benefits, coverage & eligibility; completing assigned registration financial clearance work lists, obtaining insurance authorizations for scheduled & unscheduled Hospital services, and securing inpatient visit notification to payors. May also assist with scheduling and coordinating post‑discharge care for patients.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast‑paced environment
• Strong oral and written communication skills
• Understanding of Third‑Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department
• Professional negotiation techniques for collections
• Builds and maintains collaborative relationships with internal and external clients
• Appropriately interprets physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

• High School Diploma or GED required
• 0–1 year in a Customer Service role
• 0–1 year administrative experience in a medical facility, health insurance, or related area preferred
• Some college coursework preferred

• Must be able to sit at computer terminal for extended periods
• Resolve physician office and patient issues; may experience extreme patient volumes and uncooperative patients
• Occasionally lift/carry items weighing up to 25 lbs
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems

• Hospital administration
• Can work in patient care locations which include potential exposure to life‑threatening patient conditions

Must be available to work hours and days as needed based on departmental/system demands.

Conifer requires candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E‑Verify program. Follow the link below for additional information:
E‑Verify: http://(Use the "Apply for this Job" box below).-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.