Valet Attendant - Capital Hotel, Little Rock, AR

Responsibilities

• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking area.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws.
• Operate vehicles safely and responsibly.
• Maintain lobby, front door, bell stand, and luggage room cleanliness and order.
• Markets the entire hotel when rooming a guest.
• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Keeps up-to-date on in-house groups and functions.
• Issues proper luggage tags, stores bags properly, cross‑reference when issuing.
• Maintains vehicle maintenance records properly.
• Ensures deliveries/luggage are brought to correct rooms.
• “Posts up” - demonstrating readiness to help.
• Facilitates prompt handling of guest luggage and needs during peak periods.
• Assists in the maintenance upkeep of the bell closet and carts.
• Works systematically so as not to lose luggage.
• Operates bell carts with care, so as not to damage property or cause injury.
• Delivers guest valet laundry in a prompt manner.
• Able to accurately give directions and information regarding the immediate and metro areas.
• Is a positive thinker and company driven.
• Demonstrates thorough knowledge of all emergency procedures.
• Ensures that all checklists and responsibilities are completed by the end of shift.