Regional Director - Strategic Client Portfolio

CCL Hospitality Group

*
* Position Title:

SYSTEMS DIRECTOR - INDIANAPOLIS*
* *
* Reports To:

VPO*
* ** Salary: $120,000 - $140,000*
* ** Other Forms of Compensation:
** 15% Bonus Eligible

** THIS POSITION IS LOCATED IN INDIANAPOLIS - RELOCATION IS OFFERED*
* With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

** Position Overview*
* The  
** System Director of Dining & Hospitality
** is a senior leadership role responsible for setting the vision, standards, and execution of an  
** elevated, high-end dining and hospitality program
** across  
** TEN communities
** in the  
** Indiana and Cincinnati markets** . This role oversees approximately  **$30 million in annual volume
** and leads  
** eight direct reports** , each responsible for complex, multi-outlet dining operations. This is a single client with 8 facilities within the contract, equating it to a Regional Director - for a  SINGLE Strategic Client Portfolio. The true title is  
** System Director.*
* This position functions at a  
** regional leadership level
** and is designed for a hospitality executive with deep experience in  
** high-end, full-service restaurant and food & beverage environments** . Each community operates  
** two to five distinct dining outlets** , intentionally designed and executed to reflect  
** upscale and fine-dining restaurant concepts** , emphasizing ambiance, service, culinary execution, and overall guest experience.

The System Director is a  
** true culinary and hospitality professional*
* -someone who understands how to translate fine-dining standards, thoughtful service, and culinary excellence into scalable, sustainable operations. This leader sets the tone for refinement, consistency, and elevated experiences across the entire system while fostering environments where teams thrive and guests feel genuinely welcomed.

** Key Responsibilities*
* ** Regional Leadership & Strategic Vision*
* + Provide leadership, direction, and strategic oversight for dining and hospitality operations across eight communities.

+ Function as a regional leader, aligning high-end dining programs with broader lifestyle, hospitality, and experience-driven objectives.

+ Establish and maintain  
** restaurant-quality standards
** for service, culinary execution, and guest engagement across all locations.

+ Lead, coach, and develop eight direct reports overseeing multi-outlet, high-end dining operations.

** Culinary Excellence & Restaurant-Level Execution*
* + Champion a  
** fine-dining, hospitality-forward philosophy
** rooted in full-service restaurant excellence.

+ Oversee the execution of  
** chef-driven menus, refined service models, and elevated dining concepts
** across all communities.

+ Ensure dining outlets consistently deliver the polish, pacing, and attention to detail expected in  
** high-end restaurants** .

+ Partner with culinary leadership to drive innovation, seasonality, and continuous improvement in food and beverage programs.

** Hospitality & Guest Experience*
* + Serve as a visible ambassador of hospitality, modeling  
** intentional, guest-focused service standards** .

+ Elevate service culture through coaching, training, and clear expectations rooted in warmth, professionalism, and attention to detail.

+ Drive guest satisfaction through proactive engagement, feedback analysis, and service recovery strategies.

+ Position dining as a signature experience and a defining element of each community.

** Operational & Financial Oversight*
* + Provide executive oversight of approximately  **$30 million in annual revenue
** across multiple locations.

+ Guide leaders in budgeting, labor strategy, and cost controls while preserving  
** fine-dining quality and experience** .

+ Analyze financial and operational performance to identify opportunities for growth, efficiency, and program elevation.

+ Ensure compliance with all food safety, sanitation, regulatory, and company standards.

** Talent Development & Leadership Growth*
* + Recruit, develop, and retain high-performing culinary and hospitality leaders with  
** upscale or fine-dining backgrounds** .

+ Create clear expectations, accountability structures, and development pathways for leadership teams.

+ Foster a culture of excellence, professionalism, and continuous improvement.

+ Support succession planning and long-term internal advancement across the system.

** Qualifications*
* + Senior…