Front Desk Agent Hilton Garden Inn Little Rock, AR

Front Desk Agent – Hilton Garden Inn Downtown Little Rock, AR

Join to apply for the Front Desk Agent role at Hotel Equities
.

2 days ago – Be among the first 25 applicants.

$15.00/hr – $15.00/hr

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company,मी is currently searching for a remarkable Front Desk Agent for the Hilton Garden Inn Downtown Little Rock, AR.

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Promote “preferred” guest program and provide recognition and benefits to .
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurateുംബ report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check‑ins.
• Be friendly, thorough, accurate and efficient in performing Check‑outs.

• Assist guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake‑up calls, mail and faxes properly.
• Assist guests with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding, encouraging and friendly with all co‑workers.
• Be self‑motivated and use time wisely.
• Maintain open line of communications with each department.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Maintain effective communication through the use of meetings, log books Leslie and bulletins.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company.
• Perform safety and security duties such as key handling, emergency procedure knowledge and security concerns.
• Aggressively seek and react to opportunities to sell rooms and last‑minute rooms.
• Have complete knowledge of hotel rooms, function space, restaurant, other outlets and services; regularly restock and sell pantry items.
• Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
• Have full understanding of franchise honors program and ensure all customers establish credit upon check‑in.
• Follow established credit and inventory control procedures.
• Verify all information on reservations at check‑in; name, address, payment method, etc.
• Retrieve proper name and address verification and approval codes for cash and credit card paying customers.
• Identify and record special billing instructions and notify accounting.
• Complete shift closing accurately by getting appropriate approval signatures and authorization codes.
• Adhere to hotel policies regarding the use of cash banks.
• Stay current with hotel developments by…