Director of Information Systems

Summary

The Director, Information Systems (DIS) provides strategic leadership and oversight of all technology functions across the organization, ensuring that IT systems, data, cybersecurity, and user experience fully support the mission and regulatory requirements. This position oversees the entire technology ecosystem—including infrastructure, end‑user services, cybersecurity, cloud and network operations, and business intelligence—and works closely with clinical, operational, and administrative leaders to enable reliable, secure, and data‑driven performance in a highly regulated healthcare environment.

This role drives technology modernization, safeguards organizational systems and data, and leads an innovative, service‑focused IT team that supports a 24/7/365 mission‑critical operation.

• Responsible for the supervision of People Services staff.
  • Communicates job expectations, planning, monitoring, coaching, counseling, and appraising job results.
  • Monitors and approves staff time records and overtime requests, ensuring costs are within the designated budget.
• Follow and enforce systems, including Standard Operating Procedures.
• Lead and inspire a high‑performing IT team, fostering a culture of accountability, service excellence, innovation, and continuous improvement.
• Champion a collaborative, mission‑driven environment, ensuring technology initiatives align with the organization’s values, clinical needs, and the life‑saving work of the OPO.
• Develop talent through coaching, mentorship, professional development, and clear performance expectations.
• Promote transparency and open communication across all departments.
• Model resilience and adaptability.
• Provide strategic oversight of help desk operations and ensure timely, high‑quality support for all staff. Maintain reliable conference room technology, collaboration platforms, phone systems, and end‑user devices to support seamless communication and productivity.
• Oversee hybrid on‑premises and cloud environments, ensuring resilient, scalable, and cost‑effective infrastructure. Safeguard data integrity, availability, and protection across all systems.
• Lead management of wired and wireless network environments, ensuring secure, high‑availability connectivity across all facilities and remote locations. Oversee secure remote access solutions and enforce network security standards.
• Direct the cybersecurity program, including identity security, endpoint protection, mobile device management, threat monitoring, and incident response. Ensure alignment with regulatory requirements and industry best practices.
• Oversee the enterprise data strategy, ensuring accuracy, accessibility, data integrity, and compliance across all clinical and operational data sources, including iTransplant.
• Integrate and manage data flows from iTransplant and other key systems to support performance improvement, regulatory reporting, and organizational insight.
• Lead the development of reporting, dashboards, and analytics tools that deliver real‑time visibility into KPIs and drive data‑driven decision‑making.
• Cultivate and manage strategic relationships with key technology vendors, ensuring performance, accountability, and alignment with organizational goals.
• Oversee evaluation of technology and cybersecurity requirements in all vendor contracts to ensure alignment with organizational standards, risk posture, and regulatory obligations.
• Develop, maintain, and enforce corporate technology and cybersecurity policies, ensuring they reflect best practices, regulatory requirements, and organizational needs.
• Lead the development and management of the IT operating and capital budgets, ensuring responsible stewardship of organizational resources and alignment with strategic priorities.
• Partner with clinical, operational, and administrative leaders to ensure technology ... (text truncated for brevity).

• Member of the Senior Leadership Team participating in the development of tactics to implement strategic goals.
• Ensure implementation of strategic goals as they relate to the department.
• Responsible for preparing and monitoring departmental budget.
  • Collaborate with…