Desktop Support Specialist-- KUMDC

• End-User Support:
  Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• System Maintenance:
  Use a device management system to organize and distribute updates effectively and maintain device compliance.
• Security Operations:
  Work with the endpoint security team to monitor user accounts and secure the environment.
• Secure Data Handling:
  Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
• Identity Management:
  Manage user, group, and computer accounts within a centralized directory service.
• Training & Compliance:
  Assist with security awareness training and phishing simulations.
• Ticketing & Documentation:
  Manage support requests and document system configurations using an online ticketing and documentation portal.
• Field Assistance:
  Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

• 3+ years of experience in each of the following:
• Field technician support
• Desktop and laptop troubleshooting
• Network administration and support
• Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

• CompTIA A+, Network+, or similar IT certifications
• Experience with macOS support
• Experience in government or conservation organizations

• Windows 10/11 operating systems
• Microsoft 365 and Office Suite
• Active Directory administration
• iOS and Android mobile device management