Field IT Support Technician; Onsite

Overview

Job Title:

Field IT Support Technician (Onsite) |

Location:

Little Rock, AR | Duration: 6 months | Interview Process:
In Person

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
• Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
• Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
• Identity Management: Manage user, group, and computer accounts within a centralized directory service.
• Training & Compliance: Assist with security awareness training and phishing simulations.
• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
• Field Assistance: Serve as the “eyes and ears” in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues.

This role requires regular travel to AGFC offices statewide (average 2 days per week) with AGFC personnel. No travel reimbursement necessary.

• 3 years of experience in each of the following:
• Field technician support
• Desktop and laptop troubleshooting
• Mobile device support
• Network administration and support
• Software installation and maintenance
• Peripheral device configuration
• Help desk/telephone support
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

• CompTIA A , Network , or similar IT certifications
• Experience with macOS support
• Google Workspace administration experience
• Experience in government or conservation organizations

• Windows 10/11 operating systems
• Microsoft 365 and Office Suite
• Active Directory administration
• iOS and Android mobile device management
• Basic networking (TCP/IP, DNS, DHCP)
• Antivirus and security software
• Remote support tools

• Skill: Field Technician Support —
  Required — 3 Years
• Skill: Desktop & laptop support (Windows 10/11) —
  Required — 3 Years
• Skill: Handheld device support (iOS & Android mobile device management) —
  Required — 3 Years
• Skill: Network administration and support (TCP/IP, DNS, DHCP) —
  Required — 3 Years
• Skill: Software installation and maintenance —
  Required — 3 Years
• Skill: Peripheral device configuration —
  Required — 3 Years
• Skill: Helpdesk/Telephone support —
  Required — 3 Years
• Skill: Antivirus and security software —
  Required — 3 Years
• Skill: Remote support tools —
  Required — 3 Years
• Skill: CompTIA Certification —
  Highly desired — 0 Years

Name:
Kris at gsksolutions dot com
Contact:
Seven one nine
- Two three nine
- Five five nine nine

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits.

We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.