Onsite Operations Coordinator; Print Services​/Managed Services

Title: Onsite Operations Coordinator / Managed Services Lead

Location: Little Rock, AR (Onsite)

Duration: 12-month revolving contract (Long-term)

Pay Range: $22.00 – $25.00/hour W2

Excel Requirement: Advanced proficiency required (Excel test required)

Environment: Customer-facing, onsite managed services

Position Overview

This is an onsite, customer-dedicated role supporting a large managed print and services environment. You will act as the primary onsite point of contact, ensuring service level agreements (SLAs) are met, driving process improvements, and managing day-to-day operational performance.

This is not a helpdesk role — it is an operations and customer-facing coordination role focused on service delivery, reporting, and process management.

Key Responsibilities

• Act as primary onsite customer contact
• Monitor and manage SLA performance and service levels
• Coordinate between end users, technical teams, and subcontractors
• Lead process improvements within managed services operations
• Support deployments of print technology and services
• Manage consumables, asset tracking, and inventory processes
• Facilitate weekly/monthly status meetings and reporting
• Provide metrics, dashboards, and tracking data
• Develop and document implementation and escalation procedures
• Train end users and trainers as needed
• Analyze workflows and recommend operational improvements
• Support mission-critical activities and special projects

Required Qualifications

• Advanced Microsoft Excel skills (filters, pivot tables, VLOOKUP)
• 5+ years of customer service experience in printer, computer, or technology support environments
• Experience managing multi-disciplinary projects or teams
• Strong experience working directly with customers and stakeholders (including executives)
• Experience with process documentation and workflow analysis
• Strong administrative and operational management skills

Preferred Technical Skills

• Exposure to network basics (IP, SNMP, drivers, basic network protocols)
• Experience with managed services or print services environments
• Experience with reporting, metrics, and SLA tracking

What They’re Looking For

• Highly organized, detail-driven, and analytical
• Strong customer-facing and communication skills
• Self-motivated and comfortable working independently onsite
• Strong problem-solving and process improvement mindset
• Ability to manage multiple priorities in a fast-paced environment

Education

• Business degree preferred
• Or 4–6 years of relevant experience in lieu of degree