Customer Advocacy Manager, TOA

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years ) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

* Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects

* Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities

* Handling rapid and effective escalation

* Coordinating onsite and remote assistance for customers as required

* Monitoring ongoing support calls (SR's) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution

* Planning and reviewing major upgrades, refresh projects and new deployments

* Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges

* Handling proactive customer, partner, and field knowledge transfer for longer-term stability

* Regular activity tracking and reporting

Qualifications

* 5+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutions

* Security Engineering, Support, Integration or Customer Success previous experience is a plus!

* Project management expertise required

* A customer-first approach

* Excellent communication skills

* Fluency in English

* Strong organizational skills

* Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages

* Familiarity with any needed ticketing/project management tools

What will you get in return?

* Exposure to exciting and award-winning technologies in the Cyber Security industry

* Opportunity to fulfill your potential by rolling out creative ideas and projects

* Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

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