Senior Research Assistant​/Assistant Systems Manager

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Closing Date:

Type of Position:

Researchers

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

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Department:

Research Enterprise Apps

Department's Website:

Summary of

Job Duties:

The Senior Research Assistant / Assistant Systems Manager is an IT Services position that supports enterprise student systems, with primary responsibility for assisting with Workday Student operations under the direction of the Systems Manager. This role partners closely with the Office of Records and Registration and other campus stakeholders to support the reliability, integrity, and effective use of academic systems and data.

Working under the guidance of the Systems Manager, this position provides technical support for system configuration, integrations, reporting, and data validation activities. The role contributes to the ongoing support and optimization of Workday Student and related technologies while developing technical expertise in enterprise systems, data management, and IT processes.

The Senior Research Assistant / Assistant Systems Manager participates in established IT governance processes, including incident, problem, and change management, and supports system stability during academic cycles and Workday releases. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required

Education and/or Experience

* Associate's degree or higher in Information Technology, Computer Science, or a related field;

* Demonstrated understanding of relational database structures and data integrity;

* Experience troubleshooting technical issues in enterprise systems.

Preferred

Education and/or Experience

* Bachelor's degree in Information Technology, Computer Science, or a related field;

* Experience with Workday Student or similar ERP platforms;

* Experience supporting higher education systems such as student records, registration, or curriculum management;

* Experience with system integrations, reporting tools, or data extract development.

Job Duties and Responsibilities

* Provide technical and functional support for Workday Student and related systems, including configuration support, issue resolution, and system optimization;

* Assist with supporting student records processes, including term setup, registration, and academic data updates;

* Monitor data integrity and system performance, troubleshooting issues and coordinating resolution with the Systems Manager and functional teams;

* Assist in supporting and troubleshooting integrations between Workday Student and downstream systems using enterprise integration tools and data extracts;

* Assist in developing and maintaining Workday reports and data extracts to support integrations, compliance reporting, and operational needs;

* Support data validation and reconciliation processes to ensure consistency and accuracy of student data across systems;

* Assist with Workday tenant management activities, including testing, release validation, and migration of configuration changes across environments;

* Support testing, validation, and documentation of system enhancements and bi-annual Workday releases;

* Participate in incident, problem, and change management processes, including…