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ITSM Service Manager: Incident Improvement
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-06-03
Listing for:
First Orion
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
First Orion in Little Rock, Arkansas is seeking an ITSM Service Manager responsible for maintaining and supporting IT Service Management solutions. You will coordinate with service owners to optimize IT service delivery while ensuring minimal disruption during changes.
This role includes overseeing ITSM processes, supporting incident escalations, and producing detailed RCA documentation. The ideal candidate should have knowledge of ITSM methodologies and monitoring tools, along with strong communication skills. Competitive benefits package includes flexible work arrangements and wellness programs.
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